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🟢 Quick Summary

This article explains the notification system of the Password Reset Tool. It outlines when and why users receive a notification alerts related to their Active Directory password expiration.

👥 Target Audience / Applies To

• ENTSO-E employees and/or Member and Third-party users

✅ Prerequisites

• You must have an Active Directory account.
• You must be registered to receive SMS notifications for password expiry.

📌 Step-by-Step Instructions

1. If you receive an notification from the Password Reset Tool, it means your Active Directory password is about to expire or has already expired.
2. The notification will list the applications where your account is affected.
3. Follow the instructions in the notification to change your password promptly.
4. Note: This notification does not apply to the myENTSO-E SharePoint app.

🔧 Troubleshooting & FAQs

Q: I received an notification, but I already changed my password. Why did I still get the message?
A: The system may have sent the notification before your password change was registered. If you’ve already updated your password, you can ignore the message.

Q: When are the notifications sent?
A: Notifications are sent daily at 4 PM on the following schedule:
• 14 days before password expiry
• 7 days before password expiry
• On the day of expiry
• 7 days after expiry

📚 Additional Resources

•   Password reset tool

You have used the password reset for an ENTSO-E and you see this notification:

The following message is a temporary error and can be ignored.

It will not impact the reset process.

Read also :  Password reset tool

🟢 Quick Summary

This article explains how to sign in to the ENTSO-E Help Center to access the full list of articles. It also provides guidance on submitting a support ticket and notes on content restrictions based on user status.

👥 Target Audience / Applies To

• ENTSO-E employees and/or Member and Third-party users

✅ Prerequisites

• An ENTSO-E account for sign-in
• Appropriate membership status (member or non-member)

📌 Step-by-Step Instructions

1. Sign in to the ENTSO-E Help Center to access the full list of articles.
2. Browse articles that support you on topics and tools such as:
   • myENTSO-E
   • GVT tool
   • ShareFile
   • TYNDP
3. If you cannot find an article, click Submit a ticket to request assistance.
4. Note: Depending on your status (member or non-member), some articles may be restricted.

🔧 Troubleshooting & FAQs

• Q: Why can’t I see all articles after signing in?
A: Some articles are restricted based on your membership status.

• Q: How do I submit a ticket if I need help?
A: Click on Submit a ticket in the Help Center and provide the required details.

📚 Additional Resources

• How to join the correct Help Center?
• [Submit a Ticket Instructions]

🟢 Quick Summary

ENTSO-E provides three different Help Centers for Secretariat staff, Members, and Transparency Platform users. This article explains which Help Center to use, how to access them, and where to find support contacts.

👥 Target Audience / Applies To

• ENTSO-E employees and/or Member and Third-party users

✅ Prerequisites

• Internet access
• Appropriate credentials for sign-in (where required)

📌 Step-by-Step Instructions

1. Secretariat Help Center
   • URL: https://entsoe.zendesk.com
   • Access: Only for Secretariat staff
2. Members Help Center
   • URL: https://entsoemembers.zendesk.com
   • Access: For everyone (sign-in required)
   • Note: You can currently only register and sign in with your email credentials, not with ENTSO-E Microsoft ID.
3. Transparency Platform Help Center
   • URL: https://transparencyplatform.zendesk.com/hc/en-us
   • Access: For everyone (sign-in is not mandatory)
4. Transparency Platform and CIO Support
   • Transparency Platform website: https://newtransparency.entsoe.eu/
   • Transparency Platform support: https://transparencyplatform.zendesk.com/hc/en-us

🔧 Troubleshooting & FAQs

• Q: Which Help Center should I use if I am a Member?
A: Use the Members Help Center at https://entsoemembers.zendesk.com.

• Q: Can I sign in with my ENTSO-E Microsoft ID?
A: No, currently you can only register and sign in using your email credentials.

📚 Additional Resources & Support Contacts

• Transparency Platform: transparency@entsoe.eu
• CIO Admin tool: cio-admin@entsoe.eu
• TPC Support: TPCsupport@entsoe.eu